OAKLAND, Calif. – May 4, 2023 – Fivetran, the global leader in automated data movement, today announced that its Global Customer Support (GCS) team has been named a winner in the 10th Annual 2023 Globee Awards for Sales, Marketing, Service, & Operations. Fivetran received a Gold Globee® Award for Achievement of the Year in Customer Service. The Fivetran GCS team has also been presented with a Gold Stevie® Award in the Front-Line Customer Service Team of the Year - Technology Industries category in the 17th annual Stevie Awards for Sales & Customer Service.

Both accolades recognize the GCS team’s impressive efforts and results. In 2022, the company was faced with a massive transition as it fully integrated with a newly acquired company, HVR. Throughout the transition process, the team remained hyper-focused on the customer experience, while navigating the complexities of the integration of HVR and Fivetran. The team ensured 99.9% uptime for customers, maintained a 97% CSAT score, and reduced case handling time for customers by 40%. The number of high-impact cases and escalations also decreased from 2% to .04% during this same period. 

“We are honored to have our GCS team recognized by both of these prestigious organizations,” said Alex James, Vice President, Global Customer Support at Fivetran. “Comprising highly technical and customer-obsessed support engineers, the GCS team is core to supporting customers when the need arises. This recognition is a testament to their commitment to ensuring our customers always have reliable access to the data they need to run their businesses. We are proud to be recognized and look forward to continuing to deliver innovative solutions and exceptional service to our customers.”

The Globee® Awards, renowned for being the world’s leading business awards and ranking lists, present these distinguished global awards to honor outstanding individuals, teams, and departments in the domains of sales, marketing, customer service, and operations. The Globee Awards for Sales, Marketing, Service, & Operations categories aim to acknowledge and celebrate outstanding performance demonstrated by organizations. It is open to entities of all sizes across diverse industries, including startups, small, medium, large corporations, and government and non-profit organizations.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards^® and International Business Awards®. 

About Fivetran

Fivetran automates data movement out of, into and across cloud data platforms. We automate the most time-consuming parts of the ELT process from extracts to schema drift handling to transformations, so data engineers can focus on higher-impact projects with total pipeline peace of mind. With 99.9% uptime and self-healing pipelines, Fivetran enables hundreds of leading brands across the globe, including Autodesk, Conagra Brands, JetBlue, Lionsgate, Morgan Stanley and Ziff Davis, to accelerate data-driven decisions and drive business growth. Fivetran is headquartered in Oakland, California, with offices around the world. For more info, visit fivetran.com.

About The Globee Awards

The Globee Awards presents recognition in nine programs and competitions, including Globee® Awards for American Business, Globee® Business Awards, Globee® Awards for Cybersecurity, Globee® Disruptor Awards, Golden Bridge Awards®, Globee® Awards for Information Technology, Globee® Awards for Leadership, Globee® Awards for Sales, Marketing, Service, & Operations, and Globee® Awards for Women In Business. For more information on the Globee Awards, visit https://globeeawards.com.

Media Contact

Ross Perich
press@fivetran.com